A CBS News California investigation uncovered a significant loophole in food delivery app safety protocols, where drivers are using rented or stolen accounts to bypass background checks. The issue came to light after Charles Bledsoe reported a frightening encounter with a DoorDash driver who did not match the photo or name displayed in the app. Bledsoe claimed the driver tried to force his way into his home, prompting the investigation.
Reporters Kristine Lazar and producer Amy Corral discovered that food delivery accounts are being bought, sold, and rented online. During test orders, they found that one in four drivers did not match the photo shown in the app. These findings were presented to Assemblywoman Laurie Davies, who authored a California law requiring food delivery apps to provide customers with a driver's first name and photo. The law, which passed unanimously, aimed to help customers identify their delivery drivers and assist law enforcement in case of crimes.
However, the investigation revealed that the law may not be fully effective, as accounts are being advertised for rent or sale on social media platforms. This loophole raises concerns about the safety of customers and the effectiveness of the background check system.