Apple has confirmed reports of cracked screens and visible gaps on its newly launched iPhone Duo, a foldable device priced from $1,999 to $3,199. Within days of its October 23 launch, early buyers began sharing concerns online, prompting Apple to address the defects.
Apple confirms screen issues and offers replacements
Apple has acknowledged the screen problems and stated that affected customers can request replacements. The company has not provided a detailed explanation for the failures, which include cracks along the folding display, bright white lines, and unusual noises before damage occurred. Some users reported damage appearing in nearly the same location on their devices.
Users document visible gaps near the hinge
In addition to screen issues, early buyers have shared images and videos showing a visible gap between the back of the device and the hinge. Social media posts suggest the gap is noticeable under certain lighting conditions and may allow debris to enter the device. One user, identified as @MICAPe9 on Reddit, posted a video demonstrating the gap and urged others to inspect their devices. Multiple buyers reported similar findings, with some stating the issue was significant enough to reconsider their purchase.
Device specifications and early reactions
The iPhone Duo features a 7.6-inch inner display when unfolded and a 5.4-inch outer display when closed. Storage options range from 256GB to 2TB, and the device is available in multiple colors, including Star White. Despite the reported issues, the device has generated significant interest due to its innovative design. However, the defects have led some early buyers to return their units, with one stating they would wait for a second-generation model.
Apple has not issued a public statement beyond confirming the defects and offering replacements. The company has not specified whether the issues are isolated to certain batches or if they affect all units. Early buyers and industry observers continue to monitor the situation as more users report their experiences.